OpenTable should share its list of no-shows

I've been using OpenTable for years now, and I love it. It's great to be able to make an online reservation without having to wait on the phone, say your name twice, hear that there are no reservations actually available.Unfortunately, lately there's been a trend of restaurants calling to confirm when I make an online […]

Good support is in the timing and quality, not the medium

In “Complaints greet Google Nexus One phone,” the BBC says “Many people are unhappy with Google only responding to questions by e-mail and are calling for it to set up phone-based support.” I’ve been the victim of bad customer service and the beneficiary of excellent customer service. I also happen to do customer service for […]