Good support is in the timing and quality, not the medium

In “Complaints greet Google Nexus One phone,” the BBC says “Many people are unhappy with Google only responding to questions by e-mail and are calling for it to set up phone-based support.” I’ve been the victim of bad customer service and the beneficiary of excellent customer service. I also happen to do customer service for… Continue reading Good support is in the timing and quality, not the medium