An unbiased view of Android vs. iPhone

A couple of years ago, I posted An unbiased view on Macs, because I couldn’t find anything even remotely resembling an unbiased view. I looked to see if there was an unbiased view of Android vs. iPhone, and I actually found one. It’s right here: Android vs. iPhone. It’s an extensive list, from a Mac […]

Hey, PCMag: Google doesn’t keep a blacklist

In Google: Judge, Jury and Online Shopping Executioner, Lance Ulanoff says Google—in updating its search algorithm to no longer reward with top search results businesses who have lots of negative user experiences—is potentially dooming other legitimate businesses: Borker was very upfront is[sic] his dastardly business strategy and has only his self to blame for the […]

Annoying Android usability issue – Gmail with multiple accounts

I love my Android phone. It’s a lot of fun, and I think Google has done a lot of good things with the Android platform. There are still some major usability issues, though, that I hope Google will iron out in Android 3.0 (Gingerbread). Here’s one, for example: Issue 1664: Gmail should allow choosing the […]

Living the Apple and Google life

Ever since Apple rejected the Google Voice application for the iPhone last year, the tech press has tried to play up a corporate rivalry between Apple and Google. Will people pick Android or iPhone? Will Apple make Bing the default search engine on the iPad? Will Google start making touchscreen tablets to “kill” the iPad? […]

Privacy on the Internet Still Doesn’t Exist

Two years ago, I posted Privacy on the internet doesn’t exist. Well, it still doesn’t. I’m not saying you should go out of your way to disseminate your personal information to the general public, nor am I saying that paying attention to privacy settings in various online services is an exercise in futility. What I […]

Some advice for Google about Buzz

Google just announced a new service called Buzz, which is supposed to be Google’s answer to Facebook. Unfortunately, based on the Buzz site and its accompanying video, I don’t see this supplanting Facebook any time soon. I’ve got some advice for Google on how to make it work: Allow people to start slowly. Yes, when […]

What bothers me about the Ubuntu-Yahoo deal

On Tuesday, Rick Spencer announced on the Ubuntu developers mailing list that Ubuntu has entered a revenue sharing deal with Yahoo! and will make Yahoo! the default search engine in the next Ubuntu release (10.04, Lucid Lynx). This sparked an extremely long discussion thread on the Ubuntu Forums about whether this is a good idea […]

How else can Linux fail in the consumer space?

Many Linux advocates and Linux bashers still think the success or failure of Linux in the consumer (not server or embedded) space rests on technical merits. Implementation, marketing, pricing, inertia, vendor lock-in—no, of course, those have nothing to do with whether people decide on Linux as opposed to Windows or Mac OS X. Would it […]

Good support is in the timing and quality, not the medium

In “Complaints greet Google Nexus One phone,” the BBC says “Many people are unhappy with Google only responding to questions by e-mail and are calling for it to set up phone-based support.” I’ve been the victim of bad customer service and the beneficiary of excellent customer service. I also happen to do customer service for […]