I know I’m probably the millionth person to comment on this (is millionth even a word?), but I have only two things to say.
1. To the anti-Linux folks and tech “journalists” who blame this on Linux not being “friendly” enough for new users or being for only those who want to tinker with their computers, how exactly would Ubuntu (or any Linux distro) have been friendlier or easier to use in this case? Does Ubuntu have any control over the fact that Verizon gives you the impression its software is necessary to set up an internet connection? Or that Verizon’s CD provides Windows-only software for it? Does Ubuntu have any control over the fact that Microsoft has made Microsoft Office closed source and not made a Linux version? Does Ubuntu have any control over MATC’s requirements misleading people into thinking they need Windows when Linux will do just fine? Did this woman really have to drop out of college because of the laptop?
2. To the supposedly pro-Linux folks who feel the need to harass this woman through Facebook or whatever, shame on you. Should she have known better to research what computer she was buying before plunking down $1100? Sure. Is she an idiot? No. She’s just an idiot when it comes to computers, and I know a lot of otherwise brilliant folks who are idiots when it comes to computers (I was a computer idiot only five years ago myself). There’s no need to send hate mail her way when the people really at fault are the “journalists” who don’t actually do any kind of investigative reporting and rely solely on catchy headlines and misinformation to gain readership and website hits.
A friend of mine recently went back to school for interior design and previously had been a Mac user. Surprise, surprise—she got herself a Windows computer, because she knew AutoCAD wouldn’t run on her iBook. Somehow, though, I can’t picture WKOW 27 running a news story on Mac OS X forcing her to drop out of college because it doesn’t run AutoCAD, even if she had stuck with her iBook.
Edit: Here’s an example of a Mac user on Yahoo! Answers who is having trouble with the .exe file to set up her Belkin wireless router. Anyone going to run a news story on it? Doubtful.