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Google Voice definitely underutilized

After reading a lot about 1:1 iPad programs and there being an "app for" everything in education, I found How To Use Google Voice In Education to be refreshing. Many schools use Google Apps for Education, but I haven't read many educator accounts of using Google Voice.

Google Voice wasn't around when I was a teacher, but I've still found it very useful for the non-teaching roles I've had in schools. When I was an admission receptionist, Google Voice helped me to better manage the hundreds of phone calls I was getting every day.

  1. I could easily forward (including a bad but still helpful transcription) voicemails to others working in the office.
  2. I could make notes about when I got back to each voicemail or missed call.
  3. During particularly heavy call periods, I could prioritize in the morning (based on—yes, even bad—voicemail transcriptions) which calls were most urgent and time-sensitive to return.
  4. As an office, we could give it a phone number visiting parents and students could text, which meant it was also easier to answer everybody (not everything is a phone call, which means you can text back straight from a web browser and move on to the next call or text more quickly).

Even as a student advisor, I found it convenient (particularly on a field trip) to give out my Google Voice number to my advisees and not worry that they then have my cell phone number (yes, it would ring my cell, but I could always easily block or mute them if it came to that—fortunately it never did).

I'd love to see more and more educators using less obvious technology in more obvious ways.

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