My Cowon iAudio 7 crapped out on me after three months. I’m extremely disappointed, since both “official” (CNET and the like) and user reviews for it appear to all be positive. Well, I’m sorry to say that my experience is not. So either I happened to have the fluke lemon unit, or other people are lying.
Yes, there are things I still like about it, even now. The battery life is unmatched by anything else on the market. Officially, it’s supposed to be 60 hours. I’ve never timed it, but I use my player extensively during my commute, and one charge on the iAudio 7 easily lasts a month. It’s a cute size and shape. It can play many formats, although that’s become less of a concern for me since I’ve given up on Ogg and gone back to MP3.
Nevertheless, I can’t say I’ve had an overall positive experience with it over the last three months. The controls were very difficult to figure out and get used to—they are also too sensitive to the touch, especially when I’m trying to skip songs instead of fast-forward. Initially, skipping songs even took two or three seconds to complete, until I did a firmware upgrade.
This last straw is the screen suddenly crapping out on me. I didn’t drop, crush, or abuse the player in any way, but there appears to be a diagonal crack on the inside (not the outside) of the screen that corrupts the display to the point of being unusable.
I contacted Cowon’s support, and they said they can’t determine if it’s covered by warranty or not until they examine the device. Now they want me to mail it in (at my own expense!). I’m not sure yet whether I think it’s worth the trouble to do so or not. I’ve already bought a new MP3 player (a Sandisk Sansa Clip), and it appears to be much better (simple controls that aren’t too sensitive) for a much cheaper price. And I’ve used Sandisk before; my old Sandisk player lasted me years before breaking. If I did get it fixed, it would be just to see if they’d admit they had shoddy workmanship and cover it under the warranty or blame me even though I didn’t do anything to break it; and then I could just give it away to someone who didn’t mind sensitive controls. We’ll see. In the meantime, I’m back to Sandisk and still confused as to why Cowon gets such rave reviews.
Update: I did mail it in, and they said it wasn’t covered under warranty, and I would have to pay US$57 to replace the LCD screen. No thanks. That money was better spent on my Sansa Clip.